Shipping & Pickup Policy
We are a small business that operates
part time. Due to this, delivery times may take longer than expected.
If your item is required by a certain date, please allow up to 4 weeks for delivery from the date of purchase. If you received an order confirmation email, we are working hard to fill your order as quickly as possible. Thank you for your patience and understanding.
Lead Times
Apparel
Please allow approximately 2 weeks for production and several business days for delivery (depending on you location in Canada). All product ships from Toronto.
Accessories & Small Goods
Please allow approximately 1 week for production and and several business days for delivery (depending on you location in Canada). All product ships from Toronto.
If your order contains items from both categories, your order will ship once all items are ready.
Processing
Please allow 3-5 days for us to process and pack your order before it ships. This does not include shipping time, weekends, or holidays. Please note that production and shipping times are estimated and not guaranteed.
You will receive an email with tracking as soon as your order ships!
Shipping Rates
Shipping rates vary depending on the shipping destination, package weight, and shipping method selected. Please refer to the shipping rates quoted at the checkout for shipping to your destination.
PLEASE NOTE: Free shipping is ONLY available for customers within Ontario at this time, on orders over $100 CAD.
If using a discount code, pre-tax order total must equal $100 CAD or more after the promo has been applied.
Pickup
Local pickup is now available for GTA customers.
To ensure we can have your order ready, pickups are available by appointment only and require at least 24 hours' notice.
Once your order is placed, we'll reach out with available pickup times and provide the exact pickup location upon confirmation.
For inquiries or questions regarding your order, please send an email to cristina@whiteseason.ca with the invoice number in the subject headline.
Thank you for shopping with us!
XO, the Whiteseason Team